Viaduct Recovery Services
Now partnering with ASCs and hospital systems

Never cancel a case because
a patient has no one at home.

Viaduct Recovery Services dispatches vetted CNAs and LPNs to monitor post-op patients at home for 4–8 hours after outpatient surgery — billed directly to your facility at $500 per deployment.

Request a DemoSee How It Works

The problem in numbers

93M1
outpatient surgeries performed in the US each year
21%2
average case cancellation rate at ASCs — and rising
$10B+3
in annual lost OR revenue across the industry
$1,300–$6,0004
lost per cancelled case in idle OR time

1CDC / NCHS and US Census ACS 2024 — ~93 million ambulatory procedures annually. Source ↗

2HST Pathways / Bluesight 2024 ASC Benchmarking Report — 21% average ASC cancellation rate. Source ↗

3Derived: 6,394 Medicare-certified ASCs (CMS) × 3,190 cases/yr × 15–21% cancellation rate × $1,325–$5,962 per cancelled case (Tulane University). Source ↗

4Tulane University — lost revenue per unfilled OR slot: $1,325–$5,962. Source ↗

How it works

From flagged cancellation to protected OR revenue in four steps.

01

Facility flags the patient

Your scheduler identifies a patient with no post-op caregiver at home, a case that would otherwise be cancelled, but now doesn't have to be.

02

Viaduct Recovery Services dispatches a clinician

We match and dispatch a vetted, background-checked CNA or LPN to the patient's home on the day of surgery.

03

Up to 8 hours of structured monitoring

The clinician monitors pain scores, medication adherence, and vital signs during the highest-risk recovery window, recording steps in our HIPAA-compliant app to better track proper aftercare and clinical outcomes.

04

Facility billed $500

A flat $500 per deployment — less than one hour of idle OR time. We handle all clinician payments and compliance.

Why facilities choose Viaduct Recovery Services

A financial, clinical, and operational return — from a single platform.

💰

Protect OR revenue

Turn a $1,300–$6,000 cancellation loss into a $500 Viaduct Recovery Services deployment. The math is immediate.

📋

Clinical-grade monitoring

Structured post-op data — pain scores, medication adherence, vitals — captured during the highest-risk recovery window.

📉

Reduce 30-day readmissions

Aggregate monitoring data demonstrates measurable readmission reductions, giving your system a clinical and reputational return.

✅

Zero operational lift

We handle clinician vetting, background checks, dispatch, and payments. Your team just flags the case.

About Us

Built by clinicians and operators who've seen the problem firsthand.

Viaduct Recovery Services was founded on a simple observation: outpatient surgery cases are cancelled every day not because of anything clinical — but because a patient has no one to take them home and stay with them. Facilities absorb the loss. Patients lose their spot. Everyone loses.

We built the infrastructure to fix that. Viaduct Recovery Services maintains a network of vetted, background-checked CNAs and LPNs who can be dispatched to a patient's home on short notice — providing post-operative monitoring during the highest-risk recovery window and giving facilities the caregiver confirmation they need to keep the case on the schedule.

We work directly with ASCs and hospital systems. There's no app for patients to download, no new workflow for your staff to learn. You flag the case — we handle the rest.

$500
Flat per deployment — billed to the facility
~30%a
Of patient-related cancellations driven by caregiver gap
4–8 hrs
Post-op monitoring window
$2.2Bb
Addressable market for caregiver-gap deployments

aSafety-net hospital study (2022–2024) — ~35% of cancellations attributable to social/patient-related reasons; caregiver gap is the primary driver. Source ↗

bDerived: 29.4M adult outpatient surgical patients/yr (CDC/NCHS) × 15% caregiver-gap share × $500/deployment = $2.2B. Pew Research 2025: 26–28% of adults 65+ live alone. Source ↗

Frequently asked questions

Everything facilities ask before their first deployment.

How much does Viaduct Recovery Services cost?+
Viaduct is billed directly to the facility at a flat $500 per deployment — no per-patient billing, no surprise fees. There is also a monthly platform fee ($1,000–$2,000) that covers scheduling integration, eligibility screening, and a reporting dashboard. Patients receive the service as a complimentary benefit from their surgical team at no cost to them.
Who does Viaduct dispatch, and how are they vetted?+
We dispatch certified nursing assistants (CNAs) and licensed practical nurses (LPNs) who have passed comprehensive background checks, credential verification, and HIPAA training. Viaduct holds professional liability coverage on every clinician deployed. Facilities never need to manage credentialing, workers' comp, or scheduling — we handle all of it.
How does the process work for our facility?+
At patient intake, your scheduler identifies patients who lack a responsible adult to escort them home and stay with them post-operatively. That patient is flagged and offered Viaduct as a sponsored benefit. We match and dispatch a vetted CNA or LPN to the patient's home on the day of surgery. There is no new workflow for your staff — you flag the case, and we handle the rest.
What happens during a Viaduct deployment?+
A CNA or LPN arrives at the patient's home and provides up to 8 hours of structured post-operative monitoring. Using our HIPAA-compliant app, the clinician records vitals (SpO₂, blood pressure, temperature), pain scores at 30-minute intervals, nausea and emesis events, and medication adherence. Any clinical red flag triggers an immediate escalation protocol with the facility's on-call physician.
Is Viaduct HIPAA-compliant?+
Yes. Viaduct is architected HIPAA-compliant from day one. We execute a Business Associate Agreement (BAA) with every facility partner. All patient data is transmitted and stored with field-level encryption. Our clinicians complete annual HIPAA training and sign confidentiality agreements before their first deployment.
Are the CNAs and LPNs covered by insurance?+
Yes. Viaduct carries professional liability (malpractice) insurance on every CNA and LPN deployed through our platform. Facilities are not exposed to liability for clinicians dispatched by Viaduct — we own the credentialing, workers' compensation, and malpractice coverage end-to-end. Each clinician also signs a confidentiality agreement and completes annual HIPAA training before their first deployment.
What types of facilities does Viaduct work with?+
Viaduct partners with ambulatory surgery centers (ASCs) and hospital outpatient departments (HOPDs). We currently operate in Florida and Texas, with expansion to additional states underway. If your facility performs outpatient surgery and has patients who struggle to secure a post-op caregiver, we'd like to talk.

Request a demo

Tell us about your facility and we'll be in touch within one business day.